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Daily Dose

Latest Blog Posts

The Aikido Method of Customer Service

Aikido is a defensive form of martial arts where you use your opponent’s strengths against him. There are other forms of martial arts, take Krav Maga, for example, that operate…

Daily Dose: Showing Respect for your Teammates

Do not say employees or staff Call employees colleagues and teammates. It’s just one word, but it makes the difference between your teammates thinking you respect them and them thinking…

The Minimize Customer Service Technique

Use: When you realize the argument a customer is using is blown out of proportion. Purpose: To relate through experience and downplay the severity of a complaint by offering a…